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Core Values

Actively engaged in supporting service users to know and exercise their rights as full and equal citizens: and as consumers of our services.

ensuring the involvement of service users in all decisions that affect them, providing support for informed decision making, and facilitating service user to exercise control over and direct the supports that they receive.

providing services and supports that are effective in meeting the explicit needs, wishes and choices of each individual service user.

Providing opportunities and supports for service users to develop their competencies and independence to the greatest extent possible.

Maximising the participation of service users in the ordinary life of the community, and supporting active citizenship and the development of valued social roles.

Supporting natural support networks, ties to family, friends, and neighbours; and the development of new friendships and meaningful relationships.

Using existing resources in new and innovative ways to maximise the achievement of service users goals in the most efficient and effective manner.

Facilitating external reviews of service quality; demonstrating openness and transparency with key stakeholders with regard to resource utilisation; operating a fair and responsive complaints process; and actively supporting the provision of independent advocacy for service users.

Involving service users and their representatives, family members, and organisational staff, in leadership and decision-making at all organisational levels.

Implementing financial systems that result in the individualisation of funding for each service user and measurement of the amount and quality of services received by each individual.

Builds on natural supports that exist where the person lives, rather than remove them from their own community to access supports; and where people are safer because they are well known.

Systematically scans the wider environment and utilises the resources of knowledge, skills and experience in our own and in partner organisations to inform and drive a process of continuous improvement in service quality.


Our Management Team